Return Policy
Return and Refund Policy
All purchases made through www.whyagain.org are subject to the following return and refund conditions.
Eligibility for Returns (Damaged Items Only)
We strictly limit returns to physical media (such as CDs and DVDs or Books) that arrive defective or damaged in transit. We do not accept returns for buyer’s remorse or other reasons.
* 14-Day Window: You must initiate your return within 14 days of receiving your item.
* Original Packaging: The damaged physical item must be returned in its original DVD or CD case, exactly as it was received.
Non-Refundable Items
All digital sales are final. We do not offer refunds, returns, or exchanges on any streaming videos or digital audio purchases.
Shipping and Restocking Fees
Customers are responsible for paying all return shipping and handling (S&H) costs. This S&H charge serves to cover the restocking fee for processing the return.
How to Initiate a Return
To request a return for a damaged physical item, please contact us within the 14-day window with your order details and a description of the damage. Contact jeanie@whyagain.org. We will provide further instructions on where to mail the return package.
